BULLETIN: 46-602.13

EFFECTIVE: September 2006

SUPERSEDES: February 2006

Service Policy

Owners of Magnetrol controls may request the return of a

control or any part of a control for complete rebuilding or

replacement. They will be rebuilt or replaced promptly.

Controls returned under our service policy must be

returned by Prepaid transportation. Magnetrol will repair

or replace the control at no cost to the purchaser (or

owner) other than transportation if:

1. Returned within the warranty period; and

2. The factory inspection finds the cause of the claim

to be covered under the warranty.

If the trouble is the result of conditions beyond our con-

trol; or, is NOT covered by the warranty, there will be

charges for labor and the parts required to rebuild or

replace the equipment.

In some cases it may be expedient to ship replacement

parts; or, in extreme cases a complete new control, to

replace the original equipment before it is returned. If

this is desired, notify the factory of both the model and

serial numbers of the control to be replaced. In such

cases, credit for the materials returned will be determined

on the basis of the applicability of our warranty.

No claims for misapplication, labor, direct or consequen-

tial damage will be allowed.

Return Material Procedure

So that we may efficiently process any materials that are

returned, it is essential that a “Return Material

Authorization” (RMA) number be obtained from the

factory, prior to the material’s return. This is available

through Magnetrol’s local representative or by contacting

the factory. Please supply the following information:

1. Company Name

2. Description of Material

3. Serial Number

4. Reason for Return

5. Application

Any unit that was used in a process must be properly

cleaned in accordance with OSHA standards, before it is

returned to the factory.

A Material Safety Data Sheet (MSDS) must accompany

material that was used in any media.

All shipments returned to the factory must be by prepaid

transportation.

All replacements will be shipped F.O.B. factory.

ASSURED QUALITY & SERVICE COST LESS

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